Thank you for booking your carpet or upholstery clean with us!
Now you’ve booked your carpet or upholstery clean, please take time to read through this whole page.
We’ve written this page to help you prepare for your clean and may answer a few questions we haven’t already discussed.
Our appointment time is a 30 minute window – If we’ve arranged an appointment for 13:00 our appointment window is 13:00 – 13:30.
We do our upmost to be exactly on time, however please understand we will not leave our previous job until we are confident we have achieved the best results possible and our customer are completely delighted with the work we have done.
There may also be unexpected traffic or other unforeseen delays. Please bare this in mind if we are a few minutes late. We will however call ahead of our appointment if we know we are going to be behind schedule.
We work from our long van and would appreciate you saving a space as close to your home as possible if parking is an issue.
I need to rearrange our appointment – What should I do?
We appreciate life might throw a curve ball at you and your plans need to change.
All we ask is you give us as much notice as possible. We are a small independent business and last minute cancelations are unlikely to be filled which is costly.
If you cancel 48 hours or less before our appointment, we might ask for a deposit if you wish to rebook.
How and when do I pay?
You can pay by cash or internet bank transfer (Bacs). We ask that we are paid on job completion, before we leave. If you wish to pay by internet bank transfer and your bank typically takes several hours to clear a payment, please pay in advanced.
Have you thought about fabric protection?
Once your carpet/upholstery is all clean it can be covered in a protective coating. This invisible shield will make your carpet as protected from accidental spills and stains, keeping them looking their best for longer.
Thank you for reading all the way through, we look forward to working for you.