Thank you for booking your carpet or upholstery clean with us!
Now you’ve booked your carpet/upholstery clean, please take time to read through this whole page.
We’ve written this page to help you prepare for your carpet/upholstery clean and may answer a few questions we haven’t already discussed.
Our appointment time is a 30 minute window – If we’ve arranged an appointment for 13:00 our appointment window is 13:00 – 13:30.
We do our upmost to be exactly on time, however please understand we will not leave our previous job until we are confident we have achieved the best results possible and our customer are completely delighted with the work we have done.
There may also be unexpected traffic or other unforeseen delays. Please bare this in mind if we are a few minutes late. We will however call ahead of our appointment if we know we are going to be behind schedule.
Have you thought about fabric protection?
Once you carpet/upholstery is all clean it can be covered in a protective coating. This invisible shield will make your carpet as protected from accidental spills and stains, keeping them looking their best for longer.
If you’d like to have you carpets or upholstery protected text PROTECT with your full name to 07944637440.
What should I do before you arrive?
We pride ourselves on the value we provide our customers meaning we clean as much of your carpet as possible– sofa’s, beds, chairs and small cabinets are all moved by us so you don’t have to.
Due to size and insurance purposes these are the items we don’t move: Large cupboards, TV stands/units and valuable items such as expensive ornaments.
We do ask that the room is clear of all small items, this might include toys, baskets, lights/lamps, nests of table and any items of sentimental and financial value.
You don’t need to move any furniture for upholstery cleaning.
We work from our long van and would appreciate you saving a space as close to your home as possible if parking is an issue.
Will every stain come out?
If your carpet/upholstery has any spots or stains, we will treat them separately from normal carpet/upholstery cleaning.
We invested in top quality training, learning from one of the leading experts in the world. Paul Pearce, who is the technical director of the National Carpet Cleaners Association (NCCA).
However, despite all that knowledge and following a proven 5 step system we cannot guarantee all stains will be removed.
What we can guarantee you is there is no company locally better trained or equipped to remove stains.
I need to rearrange our appointment – What should I do?
We appreciate life might throw a curve ball at you and your plans need to change.
All we ask is you give us as much notice as possible. We are a small independent business and last minute cancelations are unlikely to be filled which is costly.
If you cancel 48 hours or less before our appointment, we might ask for a deposit if you wish to rebook. If you fail to answer the door on the day its highly unlikely we will rebook you at any point.
The area in front of my sofa and the main traffic areas flat or worn, will a clean fix this?
No. The carpet is worn; cleaning will not restore this.
How long will the Carpet/Upholstery take to dry?
There are many factors which determine drying times. However, if your carpets or upholstery are made from synthetic fibres such as polypropylene, polyester, or acrylic then your carpet or upholstery should be dry or almost dry before we leave.
Nylon is an exception and might take an hour or so as it holds on to water incredibly well.
If your carpets/upholstery is made up of a natural fibres such as cotton, wool and linen they may take a few hours.
Our drying times are much faster than most companies as we have invested in specialist equipment and we use drying equipment to speed up the process while we pack our stuff back into the van.
Viscose is an exception and will take much longer as it holds on to water the most of all fibres.
How and when do I pay?
You can pay by cash or internet bank transfer (Bacs). We ask that we are paid on job completion, before we leave. If you wish to pay by internet bank transfer and your bank typically takes several hours to clear a payment, please pay in advanced.
Thank you for reading all the way through, we look forward to working for you.